Frequently Asked Questions

If it hasn't shipped yet, yes. Email customerservice@dogtreatnaturals.com right away with your order number and the correct address and we'll update it with our warehouse.

Orders leave our warehouse fast, usually the same or next business day, and once a package is with the carrier we can't reroute it. If it already shipped to the old address, the quickest fix is to place a new order with the right one. Please double check the shipping address at checkout, especially if your billing address is different.

Free standard shipping on US orders of $40 or more. Under $40 it's a flat $4.99.

Most orders arrive within 5 to 7 days. We ship in 1 to 3 business days by USPS, UPS or FedEx depending on where you live, and your tracking number is emailed as soon as the label is created. Carrier delays happen, so treat the dates as estimates.

Not yet. We ship to US addresses only.

Email customerservice@dogtreatnaturals.com within 30 days with your order number and a photo of the product or the box. We'll send a replacement or refund you. Because treats are food, we don't take physical returns, opened or not.

We recently improved our Superfood Sticks. The flavors are the same, but the texture changed and you'll notice it. If you still have a bag from the earlier batch, it's normal for the two to look a little different side by side. If your dog is having trouble with the new texture, email us and tell us which flavor. We read every one of those messages.

First, stop the treat and give your dog water and a bland meal. If the vomiting or diarrhea lasts more than a day, or your dog seems weak, call your vet. Then email us at customerservice@dogtreatnaturals.com with the flavor, the lot number on the back of the bag and what happened, so we can look into it and make it right.

To avoid it next time: any new treat, ours included, should be introduced slowly. Start with a small piece, wait a day, and work up from there. Rich new food on an empty stomach is the most common cause of an upset tummy, even with clean ingredients.

Treats should be a small part of what your dog eats in a day, and the serving on each bag is a good guide. Our sticks are soft and easy to break, so for small dogs or training, break one into pieces rather than giving a whole stick at once. If your dog is on a weight plan or a special diet, ask your vet what fits.

Superfood Sticks and Dental Sticks are soft, full size sticks you can snap by hand into smaller pieces. Superfood Bites are small, soft heart shaped pieces made for training and for small mouths. Every bag lists the serving size and calories on the back.

Most of them. Chicken & Cranberry Superfood Sticks is our only chicken recipe. Everything else is built on turkey, duck, beef, salmon, pork, lamb or plant proteins. If your dog has a protein sensitivity, Duck & Apple and Lamb & Date are worth a look. Always check the ingredient panel on the bag before you buy.

Not right now. Our Superfood Sticks, Dental Sticks and Superfood Bites include barley or oats, and our PRIOME chews use oats. What none of them have is corn, wheat or soy. Every ingredient is listed on the product page and on the back of the bag.

The recipes built around pumpkin and a single protein, like Beef & Pumpkin and Duck & Apple, are the ones dog parents with sensitive dogs reach for most. For everyday digestive support, add our Digestive Support functional chews. Not sure where to start? Take the dog quiz and we'll point you to a routine.

In the USA. Our treats are baked in the American Midwest in a facility that is GMP and SQF certified, a food safety standard written for human food. Every bag says sustainably made in the USA. Some ingredients, like coconut and bananas, don't grow commercially in the continental US, so those come from the best suppliers we can find.

Probiotics are live bacteria. Postbiotics are what's left when the work is already done. They're heat treated, stable, and ready from the first chew, which is why we can put them in a soft chew instead of a pill you have to hide in peanut butter.

Four formulas, one for each thing dog parents notice:

• Digestive Support (pumpkin and apple) supports digestive health and gut balance.
• Calming Support (blueberry and coconut) supports calm behavior and overall emotional wellness.
• Skin Support (strawberry and banana) supports the gut skin axis for healthy skin and a shiny coat.
• Mobility Support (blackberry and raspberry) supports mobility and joint health.

Shop the Postbiotic Line

By weight: 0 to 25 lbs, 2 chews. 26 to 49 lbs, 3 chews. 50 to 74 lbs, 4 chews. 75 lbs and up, 5 chews. They're made to be given every day.

Yes. The four formulas use different PRIOME® postbiotic strains and are designed to work alongside each other. Stay within the daily serving listed for each one, and check with your vet if your dog has a health condition.

Every dog is different, so we won't put a number on it. What matters is giving them every day and giving it time. If you have concerns about your dog's health, your vet is the right person to ask.

Safe use in pregnant animals or animals intended for breeding has not been proven. If your dog is pregnant, nursing, intended for breeding, or on medication, check with your vet before starting any supplement.

We hear this one, and we're sorry for the surprise. At checkout there's a "Subscribe & Save" option next to "One time purchase." If it was selected, the order repeats on the schedule you picked. To stop it: sign in to your account, click Subscriptions, and cancel. Nothing bills again after that.

If you can't get in, or the button isn't working, email customerservice@dogtreatnaturals.com with the email on your account and we'll cancel it for you. If a subscription order went out that you didn't want, tell us in the same email and we'll sort it out.

Get 15% off your first order. After that, your treats ship at regular price every week or every month, whichever you pick. We send a reminder email five days before each order bills, with time to skip, delay, change or cancel.

In your account. Sign in, then click Subscriptions. From there you can skip a delivery, change the date, swap flavors, update your card or cancel. Here's the step by step if you want it.

Yes. Skip up to 2 days before your billing date and that delivery is passed over. Your subscription stays active and picks back up on the next cycle. You can also pause it if you want a longer break.

Usually the card on file expired or was replaced. Sign in, open Subscriptions, and update your payment method. The order goes through on the next try. If you'd rather cancel instead, you can do that from the same page.

No. Your first subscription order already comes with 15% off, so it doesn't combine with promo codes or seasonal sales.

Use our store locator to find the closest shop that carries us. We're also on Amazon and Chewy. If your local pet store doesn't carry us yet, ask them. Stores can order directly through our wholesale page.

Yes. Independent pet stores, groomers and vets can order through our wholesale page. If you're a distributor or a larger retailer, email customerservice@dogtreatnaturals.com with your store name and location and we'll get you to the right person.