Manage Your Subscription
Everything about your Subscribe & Save order lives in your account. Skip a delivery, change the date, swap a flavor, update your card or cancel. No phone call, no waiting.
How to get in
- Open your account with the button above.
- Enter the email address you used when you ordered.
- We send you a secure sign in code. No password to remember.
- Once you're in, click Subscriptions in the menu.
What you can do in there
- Cancel, any time
- Skip your next delivery
- Pause and pick it back up later
- Move your next order earlier or later
- Change how often it ships
- Swap flavors or change quantities
- Update your shipping address or payment method
Good to know
We email you five days before every subscription order bills, so you always have time to make changes before anything is charged.
Cancelling has no waiting period. Do it whenever you want and nothing bills again. If an order already processed, that one ships and the cancellation applies from there on.
To skip a delivery, do it at least 2 days before your billing date so we can catch it before the order goes to the warehouse.
Rather have a person do it?
Email customerservice@dogtreatnaturals.com with what you want changed and we'll take care of it the same day. Tell us the email on the account and we'll find it.